Customer Success Engineer

Engineering · San Francisco Bay Area; Austin (TX); Dallas (TX); New York (NY); Boston (MA); Atlanta (GA), California
Department Engineering
Employment Type Full-Time
Minimum Experience Experienced

Customer Success Engineer (Remote)


Who we are


HIVERY is an artificial intelligence startup, with a growing team here in North America. Born out of a corporate and government joint venture in Sydney Australia, we use advanced machine learning, including reinforcement learning, and operations research techniques to provide solutions for the retail sector and work with some of the largest brands and retailers globally. 

Our mission is to augment our customers’ ability, helping them realize the true value of their retail space and to give their customers the very best retail experience. 


The Role


We are hiring our first Engineer in North America. You’ll be part of a growing engineering team with people in Australia and Japan. We are searching for an experienced Software Engineer with a passion for data science. We need someone who is as comfortable in MIP models as they are building and testing cloud native applications. Ideally you’ll have customer-facing experience and be very comfortable translating business needs to technical specs. Some travel, when the environment allows it, may be required.  

We are at the start of a growth phase and our major architecture decisions still need to be made, so there is no better time to join!

To land the gig, we'd need you to at least have:

  • Worked with Python (+5 years), C++ (1 year), Spark (+3 years), Azure, NoSQL
  • Data Science and Machine Learning experience 
  • Customer facing experience in an engineering or architectural capacity
  • Knowledge of data visualization tools
  • Familiarity of RDBMS internals 
  • An understanding ACID model and CAP theorem

To REALLY impress us you'd also have:


  • Consultancy experience
  • Gurobi / Local Solver or other MIP solver
  • Background in retail space optimization
  • Spark v3.0, Scala, C++ significant experience
  • Architecture experience - software patterns for designing decoupled, consistent, and distributed data systems
  • Experience and/or willingness to mentor software engineers in data systems design
  • Knowledge in Data Governance and Data security

Why be a Hiverian?


We’re hoping you’re already intrigued and inspired enough to get in touch. But in the spirit of sweetening the deal further, we also offer a great range of employee experiences:


  • A work culture that values your awesomeness and supports you to be the best version of yourself
  • Flexible work hours because we know you also have a life
  • Trips to Sydney when the boss calls
  • Opportunities to connect and learn from an amazingly talented team
  • Full benefits package so you know we care


An awesome startup culture, unprecedented growth trajectory, a pretty impressive product suite that is creating the future, a passion for making the impossible possible...we’re only just getting started!  We’d love for you to join us on this journey!


What do I do next? 


Please apply with a resume and a cover letter. Check us out at


Come and Play!


Job reference no: VAC202006


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  • Location
    San Francisco Bay Area; Austin (TX); Dallas (TX); New York (NY); Boston (MA); Atlanta (GA), California
  • Department
  • Employment Type
  • Minimum Experience